Grundfos Pumps Ltd. – EFQM Assessment Report. Grundfos Pumps Ltd. – EFQM Assessment Report. My part in the project will be about evaluation the EFQM Enabler Fourth Criteria: Partnerships & Resources and Seventh Criteria Customer results in EFQM for Grundfos Pumps Lt.
A-Fourth Criteria: Partnerships and Resources :
First start with Small Introduction for the enabler “Partnerships & Resources”
1- 10-12 Areas of Strengths
2- 6 Areas for Improvement
B- Seventh Criteria: Customer Results :
Small Introduction for the Results “Customer Results”
1- 10-12 Areas of Strengths
a. three Perceptions
b. three Performance Indicators
2- 6 Areas for Improvement
a. three Perceptions
b. three Performance Indicators
Note:
6a. Perceptions These are the customers’ perceptions of the organisation. These may be obtained from a number of sources, including surveys, focus groups, ratings, compliments and complaints. These perceptions should give a clear understanding of the effectiveness, from the customers’ perspective, of the deployment and outcomes of the organisation’s customer strategy, supporting policies and processes.
6b. Performance Indicators These are the internal measures used by the organisation in order to monitor, understand, predict and improve the performance of the organisation and to predict their impact on the perceptions of its customers. These indicators should give a clear understanding of the deployment and impact of the organisation’s customer strategy, supporting policies and processe
C- Fill the Excel sheet evaluation for : Fourth Criteria Partnerships & Resources & Seventh Criteria: Customer results only Attached:
Note:kindly see the attached excel sheet You need to provide both an answer on them, and select a level of evidence for all of the columns.
For each of the 10 questions below, agree one score for the statements described against Approach, Deployment, Assessment and Refinement.
For each of the 10 questions below, agree one score for the statements described against Trends, Targets, Comparisons and Causes.
P(3)
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Grundfos Pumps Ltd. – EFQM Assessment Report
Grundfos Pumps Ltd. – EFQM Assessment Report
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