Conflict Resolution – Setting Ground Rules. Conflict Resolution – Setting Ground Rules. Imagine a scenario in which you and a new partner are discussing testing for sexually transmitted infections. Devise a strategy for addressing this issue with your partner. Write out a role-play conversation with your partner using the effective communication strategies.Feeling creative? Write a script between people other than a “typical” heterosexual pair– instead, write about a same-sex pair, a pair where one or both people have significant disabilities, where there is a language difference, or a significant age difference.
Writing a Rhetorical Analysis. Writing a Rhetorical Analysis. The first step is to find something you’d like to write about.
Appropriate topics might include:
• a verbal, written, or visual argument that evokes a personal reaction in you. This might be something you’ve read in another class, something you saw on the news, or something you came across the Internet.
• a current event or subject that you want to learn more about
• a text that you feel has been misread or misinterpreted
For this lesson, view this sample search from a student who has an interest in video games. She knows that she wants to do her research project on these texts, but is not sure where to focus. From ENG101, she remembers that the Rio Library subscribes to the Opposing Viewpoints database. Watch a video of her search. She finds a wealth of resources on Opposing Viewpoints, and after reading for a while, she chooses one article to analyze and plans to use evidence from an opposing viewpoint as well as her own experience with playing the titles mentioned, as evidence.
Your search might look differently, but the goal is to save time in order to do it well. Once you have your object of analysis and have done some research to help find evidence, you will want to focus your efforts:
• READ your text carefully, and at least a couple of times to ensure that you fully understand what you have read. Can you see the author’s thesis?
• Next, start to analyze the features of the text you’re analyzing. Keep the following questions in mind as you read:
1 Who is the author? Does s/he have credibility to discuss the topic? Is there apparent bias? Is an institution sponsoring him/her, and if so, what does that institution represent?
2 What is the thesis, and what is the overall argument the author presents?
3 What did the author choose to study? Why?
4 What is the writer’s purpose? To inform? To persuade? To criticize?
5 Who is the author’s intended audience? Does s/he appeal to a resistant audience? A Neutral audience? Or is s/he “preaching to the choir?”
6 What appeal(s) are applied (ethos, pathos, logos, or a combination)?
7 How does the writer arrange his or her ideas? Does the author use inductive or deductive reasoning in structuring the argument?
8 Did you note any fallacies as you read? Is so, which ones?
9 How does the writer use diction? (Word choice, arrangement, accuracy, is it formal, informal? Technical versus slang?)
10 Does the writer use dialogue? Quotations? Statistics? Why?
11 What have others said about this text? Some databases like Opposing Viewpoints will automatically share related articles. If you find an article online, you can search for more information (for example, the student with an interest in video games might search Video Game Violence Reactions).
Please note: If your essay just answers these questions, it will not get a good grade! These questions are designed to be a guide for note taking! Not every question will apply to every analysis, and you may find other appropriate questions to ask that are specific to your selection.
Focusing Your Essay
Now that you have your subject of analysis (your text), have done some background research, and have analyzed your text, it’s time to write your thesis. Here’s the trick: It does not matter whether you agree or disagree with the message in your text… your thesis should focus on its strategy.
• Focus on rhetorical features: “The article titled ‘Video Games Violence is Overblown’ initially attracts an audience through its use of logos, but when the facts turn to editorial ranting, the argument degrades to a mess of fallacies including ad hominem attacks against video game producers that render the overall argument ineffective.”
• Focus on interaction of elements: “The ad makes impressive use of visual appeals to pathos by rallying the audience to come together using a sympathetic image, by creating a strong tagline that is easy to remember, by crafting inspiring verbiage, and by providing resources to take further action.”
• Focus on audience: “While some would argue that a segment found on Fox News’ YouTube channel would show bias against Democrats, this particular segment does an impressive job of reaching out to a resistant audience by stating statistics (including statistics that make the Republican side look bad), using impartial language, and avoiding headlines or imagery that could be seen as ‘attacking’ the opposing view.”
This can be a tricky step, so make sure to save time to draft and revise accordingly to make sure your thesis matches what you truly wish to argue.
Organizing the Essay
After identifying your thesis, look back at the notes you took on your text. Try to arrange the key ideas in a logical way, following the support structure in your thesis. You may find that some of the observations you noticed at first are less important. It is ok to toss things aside to keep focused.
A sample outline might look like this:
• Introduction (lays the foundation for readers who might not be familiar with what you’re analyzing)
Summarize the text being critiqued
Discuss the author and their background (if appropriate)
Present your thesis
• Body paragraphs (dig into the rhetorical features present in the text)
Discuss issues related to the audience and the appeals
Discuss specific elements that relate back to the points about the audience
Discuss what others have said about the text
• MLA Formatted Works Cited Page
The shape of the essay will evolve depending on the text you select. Thinking back to the sample essays, each took a different path to meet the goal, but they all had certain elements in common. See the list for guidelines:
• Make sure to logically transition between ideas.
• Stay on topic and let your thesis be your guide.
• Each paragraph should have a strong topic sentence to ease transition between elements.
• Avoid summary in favor of clear, specific examples.
• Make sure to cite all sources in MLA format.
Don’t hurt your own ethos as a writer… Proofread, proofread, proofread!
• You should not include more than one in-text citation per paragraph, and the conclusion should contain no citations. In addition, only one short quote and one long quote are allowed per essay.
• The essay should be 4-5 pages (not counting the cover sheet) in MLA style.
You will be required to cite at least two sources for this essay (the text you’re analyzing and at least one source.
Forget the Pecking Order. Forget the Pecking Order. WK4 Assignment: Forgetting the Pecking Order
Reflect on the chapters you read this week and use them as a lens for the Ted talk you watched. In your reflection, write about the following questions:
• What kind of organization is Heffernan presenting?
• What type of human need does it fulfill?
• Assess the different elements and processes influencing behavior of the individuals making up this organization
• What role would social workers play in the ongoing development of this as an organization?
Task: Write a substantive paper in approximately 500 words. In your paper address the questions and criteria in this assignment. Reference your sources appropriately according to APA guidelines.
Objectives, Readings, and Resources
After completing this week’s activities you will be able to:
• Explain models of organizational structure and their respective attitudes toward power;
• Examine interpersonal communication and barriers in organizations;
• Describe traditional bureaucracies and their orientation toward social work as well as behavioral patterns found in them;
• Discuss two common management approaches
• Explore ethical issues related to these approaches.
Kirst-Ashman, K. K. (2014). Human behavior in the macro social environment (4th ed). Belmont, CA: Thomson Brooks/Cole Publishing Company.
• Chapter 7-8
• Margaret Heffernan: Why it’s time to forget the pecking order at work
• An evolutionary biologist at Purdue University named William Muir studied chickens. He was interested in productivity — I think it’s something that concerns all of us — but it’s easy to measure in chickens because you just count the eggs. (Laughter) He wanted to know what could make his chickens more productive, so he devised a beautiful experiment. Chickens live in groups, so first of all, he selected just an average flock, and he let it alone for six generations. But then he created a second group of the individually most productive chickens — you could call them superchickens — and he put them together in a superflock, and each generation, he selected only the most productive for breeding.
• 0:56After six generations had passed, what did he find? Well, the first group, the average group, was doing just fine. They were all plump and fully feathered and egg production had increased dramatically. What about the second group? Well, all but three were dead. They’d pecked the rest to death. (Laughter) The individually productive chickens had only achieved their success by suppressing the productivity of the rest.
• 1:29Now, as I’ve gone around the world talking about this and telling this story in all sorts of organizations and companies, people have seen the relevance almost instantly, and they come up and they say things to me like, “That superflock, that’s my company.” (Laughter) Or, “That’s my country.” Or, “That’s my life.”
• 1:51All my life I’ve been told that the way we have to get ahead is to compete: get into the right school, get into the right job, get to the top, and I’ve really never found it very inspiring. I’ve started and run businesses because invention is a joy, and because working alongside brilliant, creative people is its own reward. And I’ve never really felt very motivated by pecking orders or by superchickens or by superstars. But for the past 50 years, we’ve run most organizations and some societies along the superchicken model. We’ve thought that success is achieved by picking the superstars, the brightest men, or occasionally women, in the room, and giving them all the resources and all the power. And the result has been just the same as in William Muir’s experiment: aggression, dysfunction and waste. If the only way the most productive can be successful is by suppressing the productivity of the rest, then we badly need to find a better way to work and a richer way to live. (Applause)
• 3:09So what is it that makes some groups obviously more successful and more productive than others?Well, that’s the question a team at MIT took to research. They brought in hundreds of volunteers, they put them into groups, and they gave them very hard problems to solve. And what happened was exactly what you’d expect, that some groups were very much more successful than others, but what was really interesting was that the high-achieving groups were not those where they had one or two people with spectacularly high I.Q. Nor were the most successful groups the ones that had the highest aggregate I.Q. Instead, they had three characteristics, the really successful teams. First of all, they showed high degrees of social sensitivity to each other. This is measured by something called the Reading the Mind in the Eyes Test. It’s broadly considered a test for empathy, and the groups that scored highly on thisdid better. Secondly, the successful groups gave roughly equal time to each other, so that no one voice dominated, but neither were there any passengers. And thirdly, the more successful groups had more women in them. (Applause) Now, was this because women typically score more highly on the Reading the Mind in the Eyes Test, so you’re getting a doubling down on the empathy quotient? Or was it because they brought a more diverse perspective? We don’t really know, but the striking thing about this experiment is that it showed what we know, which is some groups do better than others, but what’s key to that is their social connectedness to each other.
• 4:54So how does this play out in the real world? Well, it means that what happens between people really counts, because in groups that are highly attuned and sensitive to each other, ideas can flow and grow.People don’t get stuck. They don’t waste energy down dead ends.
• 5:13An example: Arup is one of the world’s most successful engineering firms, and it was commissioned to build the equestrian center for the Beijing Olympics. Now, this building had to receive two and a half thousand really highly strung thoroughbred horses that were coming off long-haul flights, highly jet-lagged, not feeling their finest. And the problem the engineer confronted was, what quantity of waste to cater for? Now, you don’t get taught this in engineering school — (Laughter) — and it’s not really the kind of thing you want to get wrong, so he could have spent months talking to vets, doing the research,tweaking the spreadsheet. Instead, he asked for help and he found someone who had designed the Jockey Club in New York. The problem was solved in less than a day. Arup believes that the culture of helpfulness is central to their success.
• 6:14Now, helpfulness sounds really anemic, but it’s absolutely core to successful teams, and it routinely outperforms individual intelligence. Helpfulness means I don’t have to know everything, I just have to work among people who are good at getting and giving help. At SAP, they reckon that you can answer any question in 17 minutes. But there isn’t a single high-tech company I’ve worked with that imagines for a moment that this is a technology issue, because what drives helpfulness is people getting to know each other. Now that sounds so obvious, and we think it’ll just happen normally, but it doesn’t. When I was running my first software company, I realized that we were getting stuck. There was a lot of friction, but not much else, and I gradually realized the brilliant, creative people that I’d hired didn’t know each other. They were so focused on their own individual work, they didn’t even know who they were sitting next to, and it was only when I insisted that we stop working and invest time in getting to know each other that we achieved real momentum.
• 7:35Now, that was 20 years ago, and now I visit companies that have banned coffee cups at desksbecause they want people to hang out around the coffee machines and talk to each other. The Swedes even have a special term for this. They call it fika, which means more than a coffee break. It means collective restoration. At Idexx, a company up in Maine, they’ve created vegetable gardens on campus so that people from different parts of the business can work together and get to know the whole business that way. Have they all gone mad? Quite the opposite — they’ve figured out that when the going gets tough, and it always will get tough if you’re doing breakthrough work that really matters,what people need is social support, and they need to know who to ask for help. Companies don’t have ideas; only people do. And what motivates people are the bonds and loyalty and trust they develop between each other. What matters is the mortar, not just the bricks.
• 8:45Now, when you put all of this together, what you get is something called social capital. Social capital is the reliance and interdependency that builds trust. The term comes from sociologists who were studying communities that proved particularly resilient in times of stress. Social capital is what gives companies momentum, and social capital is what makes companies robust. What does this mean in practical terms? It means that time is everything, because social capital compounds with time. So teams that work together longer get better, because it takes time to develop the trust you need for real candor and openness. And time is what builds value. When Alex Pentland suggested to one companythat they synchronize coffee breaks so that people would have time to talk to each other, profits went up 15 million dollars, and employee satisfaction went up 10 percent. Not a bad return on social capital,which compounds even as you spend it. Now, this isn’t about chumminess, and it’s no charter for slackers, because people who work this way tend to be kind of scratchy, impatient, absolutely determined to think for themselves because that’s what their contribution is. Conflict is frequent because candor is safe. And that’s how good ideas turn into great ideas, because no idea is born fully formed. It emerges a little bit as a child is born, kind of messy and confused, but full of possibilities. And it’s only through the generous contribution, faith and challenge that they achieve their potential. And that’s what social capital supports.
• 11:00Now, we aren’t really used to talking about this, about talent, about creativity, in this way. We’re used to talking about stars. So I started to wonder, well, if we start working this way, does that mean no more stars? So I went and I sat in on the auditions at the Royal Academy of Dramatic Art in London. And what I saw there really surprised me, because the teachers weren’t looking for individual pyrotechnics.They were looking for what happened between the students, because that’s where the drama is. And when I talked to producers of hit albums, they said, “Oh sure, we have lots of superstars in music. It’s just, they don’t last very long. It’s the outstanding collaborators who enjoy the long careers, because bringing out the best in others is how they found the best in themselves.” And when I went to visit companies that are renowned for their ingenuity and creativity, I couldn’t even see any superstars,because everybody there really mattered. And when I reflected on my own career, and the extraordinary people I’ve had the privilege to work with, I realized how much more we could give each other if we just stopped trying to be superchickens. (Laughter) (Applause) Once you appreciate truly how social work is, a lot of things have to change. Management by talent contest has routinely pittedemployees against each other. Now, rivalry has to be replaced by social capital. For decades, we’ve tried to motivate people with money, even though we’ve got a vast amount of research that shows that money erodes social connectedness. Now, we need to let people motivate each other. And for years, we’ve thought that leaders were heroic soloists who were expected, all by themselves, to solve complex problems. Now, we need to redefine leadership as an activity in which conditions are createdin which everyone can do their most courageous thinking together.
• 13:35We know that this works. When the Montreal Protocol called for the phasing out of CFCs, the chlorofluorocarbons implicated in the hole in the ozone layer, the risks were immense. CFCs were everywhere, and nobody knew if a substitute could be found. But one team that rose to the challenge adopted three key principles. The first was the head of engineering, Frank Maslen, said, there will be no stars in this team. We need everybody. Everybody has a valid perspective. Second, we work to one standard only: the best imaginable. And third, he told his boss, Geoff Tudhope, that he had to butt out,because he knew how disruptive power can be. Now, this didn’t mean Tudhope did nothing. He gave the team air cover, and he listened to ensure that they honored their principles. And it worked: Ahead of all the other companies tackling this hard problem, this group cracked it first. And to date, the Montreal Protocol is the most successful international environmental agreement ever implemented.
• 15:00There was a lot at stake then, and there’s a lot at stake now, and we won’t solve our problems if we expect it to be solved by a few supermen or superwomen. Now we need everybody, because it is only when we accept that everybody has value that we will liberate the energy and imagination and momentum we need to create the best beyond measure.
Crisis intervention strategies. Crisis intervention strategies. James, R. K. (2013). Crisis intervention strategies (7th ed.) Pacific Grove, CA: Brooks/ Cole Publishing. Chapter 15 and 15Read the assigned chapters from James this week and discuss the following:
1. What is the worst eco-systemic crisis you can imagine? Why?
2. Are we better at managing some types of eco-systemic crises than others? If so, what are they? Why?
3. What kind of training, education, and experience do you believe should be required to be an effective and competent manager of a crisis such as the scenario one described above?
4. Given a natural disaster such as is contained in this scenario, how do you go about coordinating and communicating an effective response?
5. When the crisis situation exceeds your local capacities and resources to respond, how and when do you decide to call for help, and who do you call?
write a fundraising proposal for Go Fund Me. write a fundraising proposal for Go Fund Me. I nee to raise money for school costs: tuition, textbooks, study. I’m a struggling student. I major in psychology, minor sociology. Raise money easily to start your own business. I make quilts to sell to afford tuition. Fabric and supplies are expensive. Both of these will provide me a way to do the things I believe in. Helping People
Financial Markets & Institutions. Financial Markets & Institutions. Write a five to seven (5-7) page paper in which you:
1. Explore one (1) financial market and the types of transactions supported by it in the U.S. and global economies. Determine how valuable these transactions are to the overall U.S. and the global economies.
2. Evaluate all the factors that affect interest rates to determine the one that appears to impact interest rates the most in today’s economic climate. Support your answer with evidence and examples.
3. Analyze the ease or difficulty of forecasting interest rate changes. Assess the value the forecast provides.
4. Examine why the Federal Reserve was created. Then construct an argument as to whether or not the Federal Reserve’s major roles are essential to the U.S. economy.
5. Choose a recent monetary policy (adopted during the past twelve (12) months). Analyze its current and future impact on the U.S. and global economies.
6. Imagine you are a financial manager. Develop a strategy for the use of bond markets by either an investor or firm of your choice to meet a stated financial objective of your choice for that investor or firm.
7. Use at least four (4) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
• Describe the various types of financial markets and the types of transactions supported by each market in the U.S. and globally.
• Analyze the factors that affect interest rates and forecast interest rate changes.
• Explain the operation of the Federal Reserve and describe how monetary policy is used in the U.S. and other countries to manage the economy.
• Develop strategies for the use of bond markets by investors and firms to meet stated financial objectives.
• Use technology and information resources to research issues in financial markets and institutions.
• Write clearly and concisely about financial markets and institutions using proper writing mechanics.
Annotated Bibliography Assignment. Annotated Bibliography Assignment. The What: Complete an annotated bibliography for your selected research paper topic- you must first look at the research paper prompt and decide which of the three topics you will be using to write
your research paper. After you have selected your topic, complete the annotated bibliography assignment. Refer to the sample below to help structure your document. It should be written in MLA
Topic chose: Topic B: Fast Food and Communities
In the Fast Food Nation chapter “Cogs in the Great Machine,” Eric Schlosser presents us with some ways in which the fast food industry changes communities for the worse. He provides examples like
the town of Greeley, Colorado, as well as other places, whose communities have been irrevocably changed by the fast food industry when slaughterhouses and meatpacking plants set up shop there. For
this topic, decide in which the fast food industry harms communities. (Remember that you can focus on fast food restaurants being built in communities and what it does to the community or the
health of people and how it can damage citizens).
Find 3 scholarly journal articles relevant to your selected topic. Credit will not be given for articles that are not from scholarly journals. “Scholarly” is also known as “peer reviewed” or
“refereed.” These can be contrasted with “popular” magazines. Examine these resources and create a citation and an annotation for each article. You may use Google Scholar
Find 1 newspaper articles from top newspapers. Examine the articles and create a citation and an annotation for each article.
Find 1 magazine articles, website articles, movies, etc. Examine the articles and create a citation and annotation for each article.
Create a citation and annotation for your novel and the chapter you will be using to back your topic and claims.
Scholarly Journals (3): 20 pts each (60 total)- they may come from Google Scholar
Newspapers (1): 20 pts each (20 total)
Popular Magazines/Websites/Movie (1): 20 pts each (20 total)- must be credible
What is an Annotated Bibliography?
A bibliography is a list of sources (books, journals, websites, periodicals, etc.) one has used for researching a topic. Bibliographies are sometimes called “references” or “works cited” depending
on the style format you are using. A bibliography usually just includes the bibliographic information (i.e., the author, title, publisher, etc.).
An annotation is a summary and/or evaluation.
Therefore, an annotated bibliography includes a summary and/or evaluation of each of the sources. The purpose of the annotation is to inform the reader of the relevance, accuracy, and quality of
the sources cited. Annotations are usually about 150 words.
Annotated Bibliography Example:
Summarize: What are the main arguments? What is the point of this book or article? What topics are covered? If someone asked what this article/book is about, what would you say? The length of your
annotations will determine how detailed your summary is. (Suggestion: Rhetorical précis or 3-4 sentences)
Assess: Evaluate the source. Evaluate the authors of the source. What is their credibility and reliability? Is the information reliable? Is this source biased or objective? This must include an
examination of the source and an examination of the author(s) (Suggestion: 5-6 sentences)
Reflect: Once you’ve summarized and assessed a source, you need to ask how it fits into your research. Was this source helpful to you? How does it help you shape your argument? How can you use this
source in your research project? Has it changed how you think about your topic? (Suggestion: 4-5 sentences)
13 November 2015
Lamott, Anne. Bird by Bird: Some Instructions on Writing and Life. New York: Anchor Books,
Summary: Lamott’s book offers honest advice on the nature of a writing life, complete with its insecurities and failures. Taking a humorous approach to the realities of being a writer, the chapters
in Lamott’s book are wry and anecdotal and offer advice on everything from plot development to jealousy, from perfectionism to struggling with one’s own internal critic. In the process, Lamott
includes writing exercises designed to be both productive and fun.
Assessment: Lamott offers sane advice for those struggling with the anxieties of writing, but her main project seems to be offering the reader a reality check regarding writing, publishing, and
struggling with one’s own imperfect humanity in the process. Lamott is a published author in peer reviewed journals who works for a major university. This helps show Lamott’s credibility and
reliability of the source material.
Reflection: Chapters in this text could easily be included in the curriculum for a writing class. Several of the chapters in Part 1 address the writing process and would serve to generate
discussion on students’ own drafting and revising processes. Some of the writing exercises would also be appropriate for generating classroom writing exercises. Students should find Lamott’s style
both engaging and enjoyable.
Evidence-based practice. Evidence-based practice. Paper details:
Literature Review of Evidence-Based Practice in Nursing and Healthcare. Identify and critically analyze the complex problems and challenges faced by healthcare providers in their professional practice., Provide an in-depth description of these problems and challenges and discuss the use of evidence-based practice in alleviating and improving patient outcomes,.
Critical Review of Paper “Use of a CO2-Hybrid Fracturing Design to Enhance Production from Unpropped Fracture Networks”
Critical Review of the attached paper to fulfill:
–The top three ideas or findings of the paper
–Strength and weakness of the paper. (such as “Is it well organized?” “Is the paper balanced? Fair? Biased?“, “Any conclusions NOT supported by the information provided in the main-body of the paper?” , ”Any errors in the study? “, “Has it shared Good Practices and Lessons Learned?”)
–Propose additional actions if you are asked to work on the projects.
–Would you accept the paper for a PEER reviewed journal?
a comparative analysis of two faith philosophies towards providing health care, one being the Christian perspective. a comparative analysis of two faith philosophies towards providing health care, one being the Christian perspective.
The practice of health care providers at all levels brings you into contact with people from a variety of faiths. This calls for knowledge and acceptance of a diversity of faith expressions.
The purpose of this paper is to complete a comparative analysis of two faith philosophies towards providing health care, one being the Christian perspective. For the second faith, choose a faith that is unfamiliar to you. Examples of faiths to choose from: Sikh, Baha’i, Buddhism, Shintoism, etc.
In a minimum of 1000 -1350words, provide a comparative analysis of the different belief systems, reinforcing major themes with insights gained from your research.
In your comparative analysis, address all of the worldview questions in detail for Christianity and your selected faith. Refer to chapter 2 of the Called to Care for the list of questions. Be sure to address the implications of these beliefs for health care.
In addition answer the following questions that address the practical and healthcare implications based on the research:
What are critical common components to all religions/beliefs in regards to healing, such as prayer, meditation, belief, etc.? Explain.
What is important to patients of the faiths when cared for by health care providers whose spiritual beliefs differ from their own?
In your conclusion, describe your own spiritual perspective on healing, what you have learned from the research and how this learning can be applied to a health care provider.
Support your position by referencing at least three academic resources (preferably from the GCU Library) in addition to the course readings, the Bible, and the textbooks for each religion. Each religion must have a primary source included. A total of six references are required according to the specifications listed above. Incorporate the research into your writing in an appropriate, scholarly manner.
Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.